Refund Policy

1. Scope of this policy

This policy applies to payments made to NimbleNest Technologies for LiveSession PRO platform subscriptions, business registration or activation fees, setup services, implementation support, branded/customer app configuration, custom development, and related platform services.

Payments made by customers to a business for real-world services, appointments, bookings, memberships, coupons, refunds or service disputes are primarily governed by the refund rules of that business. LiveSession PRO provides software tools to record, process or support those transactions but does not automatically decide refund eligibility for each business's own customers.

2. Subscription plans

LiveSession PRO may offer Standard, Gold, Platinum and Custom plans with monthly, half-yearly and yearly billing cycles. Unless specifically agreed in writing, subscription fees are charged in advance for the selected billing period.

Billing cycle	Refund position
Monthly	Monthly subscription fees are generally non-refundable after activation. Cancellation stops future renewal or future access according to the plan terms.
Half-yearly	Half-yearly subscription fees are generally non-refundable after activation because the plan is priced and provisioned for the full period.
Yearly	Yearly subscription fees are generally non-refundable after activation because the plan is priced and provisioned for the full period.
Custom	Custom plan payments are non-refundable once configuration, setup, support, deployment or custom work has started.

Refunds may be considered only in limited cases such as duplicate payment, clear billing error, payment captured for a plan that was not activated due to a technical issue caused by LiveSession PRO, or where required by applicable law.

3. Business registration, activation and setup fees

Business registration, onboarding, activation, configuration, migration, training and setup fees are generally non-refundable once account creation, review, activation, configuration or support work has started.

If a payment is made but the business registration is rejected before activation and before setup work begins, NimbleNest Technologies may approve a refund after review, excluding non-refundable payment gateway fees, taxes, bank charges or third-party charges where applicable.

4. Branded or custom app requirement

For any custom app, branded customer app, dedicated customer app identity, app-store deployment support, or business-specific app configuration, a minimum one-year Platinum subscription is mandatory unless a separate written agreement states otherwise.

The one-year Platinum subscription linked to custom or branded app work is non-refundable once any of the following has started:

• app branding, package or bundle setup;
• logo, icon, splash screen, theme or app configuration work;
• developer account, store listing or build preparation support;
• mobile build, testing, deployment, review-support or publishing work;
• business-specific feature, tenant, domain or app identity configuration.

Custom/branded app timelines may depend on customer-provided assets, app-store review decisions, third-party platform requirements, Apple/Google developer accounts, payment gateway approvals and other external dependencies. Delays caused by missing assets, incomplete information, rejected store metadata, third-party review, customer account issues, or customer-side delays do not create a refund entitlement.

5. Third-party, payment gateway and store charges

Payment gateway fees, bank charges, card network fees, currency conversion charges, taxes, app-store/developer-account fees, third-party service charges, SMS/email/push-provider charges, hosting charges and similar external costs may be non-refundable even when a refund is approved for the underlying service.

6. Customer bookings and business-to-customer refunds

Businesses using LiveSession PRO may accept bookings and payments from their own customers. Refund decisions for those bookings are the responsibility of the business providing the real-world service unless NimbleNest Technologies is explicitly stated as the merchant or service provider for that transaction.

Customers requesting a refund for a booking, appointment, cancellation, no-show, reschedule, service complaint or customer membership should contact the relevant business directly through the contact details provided in the app, website, receipt or booking record.

LiveSession PRO may provide refund request, approval, payment history, receipt and notification tools. These tools do not guarantee that a refund will be approved.

7. Refund review process

To request a refund for a payment made directly to NimbleNest Technologies, contact admin@nimblenest.online with the following details:

• business name and registered email address;
• payment date, amount, currency and payment reference if available;
• plan or service purchased;
• reason for the refund request;
• supporting information, screenshots or transaction records where relevant.

Refund requests are reviewed case by case. Approval, rejection, partial refund amount and processing time depend on the payment status, service status, work already completed, third-party fees, and applicable legal requirements.

8. Processing time

Approved refunds are normally initiated within 7 to 15 business days after approval. Actual receipt of funds may take longer depending on the payment provider, card issuer, bank, currency conversion process or receiving account.

9. Abuse, chargebacks and account misuse

NimbleNest Technologies may deny refund requests and may suspend or terminate access where there is abuse, fraud, repeated chargebacks, misuse of the platform, violation of terms, unauthorized access, illegal activity, or deliberate non-compliance with platform requirements.

10. Changes to this policy

NimbleNest Technologies may update this Refund Policy from time to time. The version published on this page applies from the effective date shown above unless a separate written agreement states otherwise.

This policy is provided for platform transparency and commercial clarity. Nothing in this policy limits any mandatory rights that cannot be excluded under applicable law.